Servant-Leadership in Times of Crises and Emergencies and Disasters: A Critical Perspective

Wankhade, Paresh, Weir, David and van Bunt, Sylvia (2015) Servant-Leadership in Times of Crises and Emergencies and Disasters: A Critical Perspective. European Academy of Management (EURAM) 2015 Conference, 16h June – 20th June 2015, University of Warsaw, Poland.

Item not available from this archive.

Abstract

This paper examines possible synergies between the fields of emergency management and servant-leadership. We argue that true emergency management is best undertaken by servant-leaders who are able to reconcile passion and control. Servant-leadership in times of crisis and emergency has a sociological and organisational dimension as well as an individual dimension. We articulate the communication and social dimensions of a crisis, especially emphasizing the importance of listening skills throughout the timescale before, during and after the crisis situation. Servant-leaders typically exercise social caution in the act of communication and listening before speaking. Effective (team) communication in a crisis situation is highly influenced by the wholeness of the (team) experience before, during and after the crisis sutuation. In a crisis situation the usual channels of communication may not be operative. This implies that leaders need to be flexible and empathic, providing safe protocols for communication. Throughout the timescale of before, during and after the crisis the servant-leader inhabits/integrates the ability of damage control (speaking, leading) and passion (listening, serving). Each organisation has different stress-levels, trustful partnerships, and social protocols to deal with crisis through leading and serving. This paper explores times of crisis and emergency on a micro-level through analysis of communication by leaders in an emergency situation in air traffic control and leading a country in crisis. Future research implications are also noted.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Business and Management
Date Deposited: 31 Mar 2016 11:44
URI: http://repository.edgehill.ac.uk/id/eprint/7566

Archive staff only

Item control page Item control page