An Evaluation of National Health Service's (NHS) Care Maker Programme: a mixed methods analysis

Zubairu, Kate, Christiansen, A, Kirkcaldy, Andrew, Kirton, J A, Kelly, Carol, Simpson, Paul, Gillespie, A and Brown, Jeremy (2017) An Evaluation of National Health Service's (NHS) Care Maker Programme: a mixed methods analysis. Journal of Clinical Nursing. pp. 1-12. ISSN 1365-2702 DOI https://doi.org/10.1111/jocn.13809

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Abstract

AIMS: To investigate the impact and sustainability of the Care Maker programme across England from the perspective of those involved in its delivery. BACKGROUND: The Care Maker programme was launched in England in 2013. It aims to support the 'Compassion in Practice' strategy, with particular emphasis on the 6Cs of care, compassion, competence, communication, courage and commitment. Care Makers were recruited in an ambassadorial role. The intention was to inspire individuals throughout the National Health Service in England to bridge national policy with those delivering care. DESIGN: A mixed methods design was chosen but this article focuses on two out of the four distinct empirical data collection phases undertaken as part of this evaluation: a questionnaire with Care Makers; and two case studies of separate NHS Trust sites. METHOD: Data was collected for this evaluation in 2015. An online questionnaire was distributed to the total population of Care Makers across the NHS in England. It included a combination of open and closed questions. The case studies involved semistructured telephone interviews with a range of professionals engaged with the Care Maker programme across the Trust sites. RESULTS/FINDINGS: Care Makers reported that participation in the programme had offered opportunities in terms of improving the quality of care provision in the workplace as well as contributing towards their own professional development. CONCLUSION: The Care Maker programme has supported and helped underpin the nursing, midwifery and care strategy 'Compassion in Practice'.

Item Type: Article
Uncontrolled Keywords: Care; Care Activities; Healthcare Worker; Patient-Centred Care; Professional Development
Subjects: R Medicine > RT Nursing
Divisions: Nursing and Midwifery
Date Deposited: 20 Mar 2017 15:22
URI: http://repository.edgehill.ac.uk/id/eprint/8860

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