Complaints in the foot and ankle unit

Kowshik, Jain, Murphy, Philip and Clough, Timothy M (2016) Complaints in the foot and ankle unit. British Journal of Halth Care Management, 22 (4). pp. 225-230. ISSN 1358-0574 DOI

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Complaints in the NHS have significant legal and financial implications. We performed an investigation to identify the causes, incidence and outcome of complaints in the Foot and Ankle unit of a tertiary referral centre. We found the complaint rate in the foot and ankle unit is low. Good communication and a professional attitude will significantly reduce complaints. The majority of complaints have local resolution, but there is potential for significant cost with every complaint.

Item Type: Article
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Divisions: Psychology
Date Deposited: 22 Sep 2017 13:31

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