Complaints in the foot and ankle unit

Kowshik, Jain, Murphy, Philip and Clough, Timothy M (2016) Complaints in the foot and ankle unit. British Journal of Halth Care Management, 22 (4). pp. 225-230. ISSN 1358-0574 DOI https://doi.org/10.12968/bjhc.2016.22.4.225

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Abstract

Complaints in the NHS have significant legal and financial implications. We performed an investigation to identify the causes, incidence and outcome of complaints in the Foot and Ankle unit of a tertiary referral centre. We found the complaint rate in the foot and ankle unit is low. Good communication and a professional attitude will significantly reduce complaints. The majority of complaints have local resolution, but there is potential for significant cost with every complaint.

Item Type: Article
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Divisions: Psychology
Date Deposited: 22 Sep 2017 13:31
URI: http://repository.edgehill.ac.uk/id/eprint/9585

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