Performance Management in the Public Sector: The Case of the English Ambulance Service

Heath, Geoffery, Radcliffe, James and Wankhade, Paresh (2017) Performance Management in the Public Sector: The Case of the English Ambulance Service. In: Harris, Elaine (ed). The Routledge Companion to Performance Management and Control. Routledge, London, pp. 417-438. ISBN 9781138913547

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This chapter examines performance measurement within the public sector, with particular reference to the English ambulance service. Recent experience concerned the perverse incentives inherent in using single dimension performance measures. However, performance evaluation now better reflects the changing role of ambulance paramedics, which stresses clinical activity rather than simply the speedy transportation of patients to hospital. Analysis of these developments is placed within the context of theory derived from New Public Management and New Public Governance. The topic is significant for the academic study of management control in organizations and also to policy makers, managers and public sector professionals.

Item Type: Book Section
Uncontrolled Keywords: performance measurement, management control, ambulance services, perverse incentives
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Business and Management
Date Deposited: 16 Oct 2017 11:25

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